Last updated: 23 September 2026
This policy explains how Unisol Solar & Electrical (“Unisol”, “we”, “us” or “our”) handles personal information when you use this website or contact us about our services.
We may collect your name, phone number, email address, suburb, the service you are interested in and any information you include in an enquiry. If you contact us by phone or email, request a quote or become a customer, we may also collect information needed to understand the property, system, work or service you are asking about.
We generally collect this information directly from you through the website, by phone, by email or during our dealings with you. Please do not send sensitive information through the website form unless it is genuinely relevant to your enquiry.
We may use Google Analytics to understand website use, including pages viewed, approximate location, device and browser information, and interactions such as phone or email link clicks and completed enquiries. Google Analytics may use first-party cookies and a randomly generated identifier. Google uses an IP address at collection time to derive approximate location information and states that the IP address is discarded before Analytics data is logged.
We do not intentionally send names, phone numbers, email addresses or enquiry contents to Google Analytics. You can limit cookies through your browser settings or use the Google Analytics opt-out browser add-on. The embedded Google map on our contact page may also receive technical information when it loads.
We use personal information where reasonably necessary to:
We do not sell or rent personal information. We will not use an enquiry to send unrelated marketing unless you have agreed to receive it.
Website enquiries are processed and stored by Netlify, our website hosting and form-processing provider, and may be delivered to us by email. We may also use Google for website analytics and maps, and email, IT, accounting or professional service providers where needed to operate the business. We limit disclosure to what is reasonably necessary for the relevant service, or where disclosure is authorised or required by law.
Some technology providers, including Netlify and Google, operate internationally. Information may therefore be processed or stored outside Australia, including in the United States and other countries in which those providers or their service providers operate. You can read the providers' published information in the Netlify Privacy Statement and Google Privacy Policy.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Website enquiries may be held in Netlify and in our business email and records. No online service is completely secure, so please contact us by phone if you are concerned about sending particular information online.
We retain information for as long as reasonably needed to manage the enquiry or customer relationship, maintain appropriate business records and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it where lawful and practicable.
You may ask to access or correct personal information we hold about you. Contact us using the details below and describe your request. We may need to verify your identity before providing access or making a correction. We will respond within a reasonable time and explain if we cannot fulfil a request.
To ask a privacy question or make a complaint, email admin@unisolsolar.com.au, call 0401 537 654 or write to 6 Bitton St, Hamilton Hill WA 6163. Please provide enough detail for us to understand the issue. We will investigate and aim to respond within 30 days.
If the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
We may update this policy when our services, website or information-handling practices change. The latest version will be published on this page with its updated date.
